Contact Us
We're here to help
Call Us
Direct Line
(618) 457-3595
Toll Free
(800) 449-7301
JOY (formerly Q-Phone)
(618) 212-8286
SIUCU Rewards
(866) 293-5329
Lost or Stolen Cards
All ATM, Debit, and Credit Cards
(800) 446-2780
If outside of the country, click here.
Mail Us
Mailing Address:
P.O. Box 2888
Carbondale, IL 62902-2888
Schedule an Appointment
Message Us
To email us, enter your contact information and a message below. A representative will respond to your message (if you choose to be contacted). We typically respond to all inquiries within 24 business hours.
* An email address or phone number is required in order for us to respond to your message.
** Do not send sensitive data—like social security or account numbers—through this form! If you have a question about your account, or a change on your account, please do not send them here. Never send your Member Number or Password through unsecure email. Instead, call or visit your nearest branch location. If you have an address change, you may log into your Online Banking account and send your change of address securely through Online Banking messaging.
Email Us
| Department | Reason for contact | |
|---|---|---|
|
Bookkeeping |
Questions about your statement, bill payer or other bookkeeping issues |
bookkeeping@siucu.org |
|
Business Services & Commercial Lending |
Services & Commercial Lending Questions about your business accounts, commercial lending, requirements, or other business issues |
business.service@siucu.org |
|
Card Services |
Questions about your Visa® Credit or Debit Card |
cardservices@siucu.org |
|
Human Resources |
Questions about employment opportunities or other HR issues |
hr@siucu.org |
|
IT |
Questions about Digital Banking, website or other technical issues |
itdept@siucu.org |
|
Loan |
Questions regarding consumer loans, mortgage loans, or credit resolution |
consumerloans@siucu.org
mortgageloans@siucu.org mtgservicing@siucu.org loancollections@siucu.org |
|
Marketing |
Questions about advertising, website, or promotion |
marketing@siucu.org |
|
Member Services |
Services Questions about your account, checking, or other general issues |
mbservice@siucu.org
tellers@siucu.org |
Join our Texting Communities
To receive text alerts regarding Account Information from SIUCU, please text “ENROLL INFO” to 844-935-3340.
To receive special Promotional text alerts from SIUCU, please text “ENROLL PROMO” to 844-935-3340.
Enroll for Promo Texts
SIU Credit Union Registered Agent
Pursuant to ILCS 3-5/20 (7), the SIU Credit Union Board of Directors has appointed a registered agent for the credit union. Any process, notice, or demand required or permitted by law to be served upon the credit union may be served upon the registered agent appointed by the credit union and listed below:
Erica Pankey
618-549-8634
1175 E. Main St., Carbondale, IL 62901
ericap@siucu.org
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Rates effective as of: January 17, 2025
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Open Account
Download the App
For on-the-go transactions, download our mobile app. Pay bills, deposit checks, and more.
Business Free Checking
This account is perfect for startups, home offices, and businesses with smaller transactions and balances.
Here are some of the best features:
-
No monthly service fee
-
No minimum balance
-
Only $25 to Open
How to Make a Transfer
Bailey Bobcat Rates
Bailey Bobcat Savings
• Only $5 to Open
• No Minimum Balance
• Up to 0.50% APY1
• Dividends Paid Monthly2
• One Free Withdrawal per Month
$5 for Each Additional
1 Annual Percentage Yield (APY)
2 Membership Share dividends are declared monthly by the Board of Directors.
Jr. Executive
What do you need to open?
- $5
- Date of Birth
- Current Address
- Social Security Card
- If under 18, a Parent/Guardian
If Parent/Guardian is not an existing member, they will need to bring:
- $5
- Date of Birth
- Current Address
- Social Security Card
- Driver’s License / State Issued Photo ID
Smart Young Investors
What do you need to open?
- $5
- Date of Birth
- Current Address
- Social Security Card
- If under 18, a Parent/Guardian
If Parent/Guardian is not an existing member, they will need to bring:
- $5
- Date of Birth
- Current Address
- Social Security Card
- Driver’s License / State Issued Photo ID
Bailey Bobcat
What do you need to open?
- $5
- Date of Birth
- Current Address
- Social Security Card
- If under 18, a Parent/Guardian
If Parent/Guardian is not an existing member, they will need to bring:
- $5
- Date of Birth
- Current Address
- Social Security Card
- Driver’s License / State Issued Photo ID
Jr. Executive Rates
Bailey Bobcat Rates
Smart Young Investors Rates
Leaving Our Website
SIU Credit Union provides links to external sites for the convenience of its members. By clicking “Continue” you will be directed to an external website owned and operated by a third party. SIU Credit Union is not responsible for the content of the alternate website and does not represent either the third party or the member if the two enter into a transaction. When you exit our site, our Privacy Policy is no longer in effect.
Thank you for visiting us online. Please return when you need information about SIU Credit Union’s products and services.